http://www.connectathum.com/relationship_stories/happy_man_there.html
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| Ah! I see a happy man there... |
One day, a bunch of guys walked out of the conference room after a business meeting. These guys are from a prospective client and are accompanied by some from within the organization. Besides the conference room, along the pathway there are several work locations. One of the associates who returned from an onsite assignment, was standing and discussing with his colleague at one of the locations on the pathway. This associate though not connected to the client visit, just smiled at the clients team while they were passing by. One of the visitors from the clients team paused and said, "Ah! I see a happy man there! That's when everyone realized what was missing and everyone around smiled. The visitor asked "What's your name...?" A very short conversation happened and the guys moved on. We are one family, and when someone is visiting the organization, it is like they are visiting our place. This being the case, if we do not smile at our guests who visit our place, it is not a pleasant scene. A smile to the visitors from client teams be it at the lift or pathways or at the bays can make a difference. It creates positive influence of happy people which reflects a happy organization. Happiness is a state of mind not state of affairs and a smile can build a lasting affair between the company and the customer. A warm smile be it to the security, the receptionist, to the team members, to other associates and to the clients, this man always has a smile for everyone. Probably, he is the man of multi-million smiles. A genuine smile can take you many miles... |
Ram K Samantula, Chennai |
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